Shipping
Last Updated: January 16, 2026
1. Purpose and Scope
This policy applies to all orders shipped by LISA FERNANDES LLC (operating as OpusLiving.mom), including standard products, supplier items, returns, and exchanges. We prioritize safe, timely, and cost-effective delivery to ensure an exceptional customer experience.
2. Carrier Selection
2.1 All logistics partners are vetted for valid certifications and compliance with U.S. and international regulations.
2.2 Carriers are selected based on reliability, service quality, coverage, and cost efficiency.
3. Shipping Methods
3.1 Continental U.S. (Lower 48 States):
Standard: FedEx, UPS, USPS
Expedited: 2-Day or Overnight options (additional fees apply)
3.2 Extended U.S. Regions (Alaska, Hawaii, Puerto Rico):
USPS Priority Mail or regional carriers
3.3 Special Items (fragile, high-value, oversized, or temperature-sensitive goods):
Dedicated freight services with protective packaging and tracking.
4. Processing Time
4.1 Orders placed before 3:00 PM ET on business days ship same day (excludes pre-orders/custom items).
4.2 Weekend/holiday orders ship within 24 hours of the next business day.
4.3 Items with specific processing times (e.g., “Ships in 5-7 days”) follow product-page timelines.
5. Shipping Fees
5.1 Free Shipping: Orders over $[Amount] within continental U.S.
5.2 Standard Fees: Orders below [Amount].
5.3 Extended Regions: Additional surcharges apply for Alaska, Hawaii, and Puerto Rico (calculated at checkout).
5.4 International: Costs vary by destination and carrier (displayed at checkout).
6. Returns & Exchanges
6.1 Company Error (damaged/incorrect items): We cover return shipping and replacement costs.
6.2 Customer-Initiated Returns:
Unused items in original packaging may be returned within 14 days.
Customer pays return shipping; we cover replacement shipping.
6.3 Refused/Undeliverable Shipments:
Due to invalid/incorrect addresses: Customer bears all associated costs.
7. Risk of Loss
Ownership and risk transfer to the customer upon carrier pickup. Signature confirmation is used for high-value orders.
8. Prohibited Items
We comply with U.S. and carrier restrictions on hazardous materials (e.g., flammables, explosives). Customers assume responsibility for legal compliance.
9. Force Majeure
Delays from unforeseen events (natural disasters, pandemics, regulatory actions) are not liable for compensation.
10. Policy Updates
We reserve the right to modify this policy. Changes take effect immediately upon posting at .
Contact Us
For shipping inquiries:
📧 support@opusliving.mom
📞 +1 (681) 398-3626
📍 LISA FERNANDES LLC, 8 Mason Street Ext, Buzzards Bay, MA 02532